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The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it. Therefore, we would just let purchasing send the parts from wherever they chose, without overnight shipping. We tried offering the service to customers of picking up the parts locally for extra $ but that is a no no and just made everyone angry. So, everyone just had to wait. There was little or no more money coming from the repair after the service fee is collected from the customer.

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They didn't need to send somebody from another town to us.

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A home warranty may sound like a great form of financial protection against expensive, unforeseen home repairs.

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When he did not only was he not very professional he seemed to be very new to the trade and didn't know what he was doing.

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Per our earlier conversation, you stated an in network contractor was located in Indio California… that is 166 miles away from the property address.